User Manual - Helpdove - the world’s most dependable remote solution
Supporter User manual
Manuals for Supporter Program
Login
After launching Helpdove Supporter program, please log in.
(Make sure that your PC is properly connected to the Internet before logging in.)
After your login, the Helpdove Supporter Program Control Panel pops up.
Select either "OnetimeSupport" or "ContinuousSupport" tab from the main menu.
Remote support with "OnetimeSupport"
First, a support code is generated. By simply clicking "Send e-mail for Invitation" button, an invitation e-mail with the URL link of support page and the support code is automatically sent to the customer. If e-mail access is not readily available to the customer, you may choose to verbally communicate the support code and URL link over the phone.
After your customer enters the support code on our support website (http://www.helpdove.com/start/) , and clicks the "Receive Help" button, necessary program is downloaded.
Follow the instruction on the program screen. The customer's PC is now on the standby mode for the remote support.
Once the supporter program turns to "remote support available" status, remote support is ready to start by clicking the "Start remote support" button.
Remote support with "ContinuousSupport"
There are two methods for inviting your customer to the ContinuousSupport service.
First method is to invite a customer to the Onetime support to begin with, and then upgrading the customer to ContinuousSupport service. Alternatively, you may directly invite a customer to ContinuousSupport service from the very beginning. (You can register up to 10 customers on your SupportCodeList.
When initiating ContinuousSupport, your customer will see the following screen. The blank boxes are filled in by the customer.
Our ContinuousSupport provides customizable functionality on the Property Page, to accommodate your security and policies. You may choose to enable the remote support connection while your customer is away from the PC.
While all of options are disabled at the default setting, you can choose to enable the options over time to reflect your customers' demands.
Customer User manual
Manuals for the customers (Please utilize them to support the customer)
To receive remote support with OnetimeSupport
Please access to our support page with your Web browser, by following the link provided via an e-mail or over the phone.
Enter your support code and click "Receive Help" button.
(If you receive an invitation e-mail, which is automatically generated by our system, you will see the support page with your support code already registered.
Click the "Download Now!" link and download the program to your PC at a folder of your choice.
After downloading the program, you will see an icon of our program on your PC. Double click the icon, follow the instruction on the screen. This process will set your PC in the Standby mode. (Firewall settings on the Windows are automatically configured.)
While the remote support is in progress, the following icon is displayed on the right of your task tray.
To receive remote support with ContinuousSupport
The following screen is displayed, when you receive the ContinuousSupport invitation from your supporter. After confirming the identity of the supporter, please provide your own information.
With the ContinuousSupport, we offer various options to restrict or modify the functions remote support, including the automated notification of a support session when the remote support starts or ends.
While the ContinuousSupport program is operating, the Helpdove icon is displayed on the right of your task tray. By right-clicking this icon, connection logs and option configuration can be verified.
Just as with the OnetimeSupport, the following icon is displayed on the right of your task tray, in addition to the icon.
User manual 
